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Privacy Policy

This Privacy Policy for personal data (hereinafter: “Privacy Policy”) informs you as a user of the website about how, to what extent and for what purpose Kartina.TV service (Kartina Digital GmbH, Rheingaustraße 53, 65201 Wiesbaden, Germany) collects and uses information related to you.

Protecting your personal data and your privacy is very important to us. We take your privacy seriously. We treat your personal data confidentially and in accordance with legislative directives.

Remember that data transmission over the Internet can always pose a security risk. It is impossible to fully protect your data from access by third parties.

We are the operator of this website and provide various services and product offers on it. We provide a platform (including this website, mobile applications, etc.) on which we offer contracts for services and the purchase of goods. This Privacy Policy applies to data that we collect through our websites, mobile applications, electronic communications or services, through social networking websites, or through any of our individually designed websites that we provide to specific business partners, merchants, cities or use for other areas of activity, and which are associated with this Privacy Policy or which refer to it (hereinafter collectively referred to as the “Website”).

We will regularly update this Privacy Policy, clarifying our methods, and include new or other measures to ensure confidentiality — for example, adding new services, functionality and site indicators. If we make significant changes, we will notify you per email (via the email address specified in your user account), through publications on the Website or in any other way.

For general questions about your user account and service, please contact our Help Center.

For questions about the Privacy Policy, the use of your personal data by us, as well as about cookies or similar technologies, please contact us via email info@kartina.tv.

1. Information Collection

We collect, use and store the following information about you only according to the law, or only with your consent.

For example, we store such data about you:

  • Information you provide to us:Your name, email address, mailing and IP address, postal address and zip code, payment method, date of birth, phone number and password. We collect this information in various ways — for example, when you enter them when using the Kartina.TV service, when you purchase goods from us, use our service or take part in surveys and marketing campaigns.Information that comes to us when you leave reviews or ratings, set preferences or settings in your user account, or send us other information through our services, or by other means.The processing of personal data on the website also takes place if you decide to enter into an agreement with us through this website. In this case, the data you specified in the contract (see above) is processed on the website. As a customer, you can log in to your user account with your login and password.
  • Automatically collected information
    We collect information regarding you and your use of our services, your interaction with us or our advertising, as well as information related to your computer or other devices that are used to access our services (such as mobile devices and set-top boxes). This information includes:Details about your interaction with the user service, for example, the date, time and reason for the call as well as call and chat protocols.Your location, information obtained through cookies, tracking codes and other technologies, including your purchase history. For further information, please refer to the section “Cookies and other technologies”.When concluding a contract, we use your IP address and the characteristics of your device (display resolution, browser version and your operating system version), as well as other properties of your device, with a certain probability to recognize your repeated visits, as well as automatically check the data provided in your contract for signs of fraud in our online store. In particular, we are trying to prevent users from providing incorrect user data or third-party data when signing a contract.
  • From time to time we conduct giveaways on our website. For giveaways we collect, process and use your personal data that you provided during registration in the draw. For each draw, its own terms and privacy policy apply.
  • When registering for the newsletter, you must specify the required data, such as your email address. After your registration, we send you a letter to the email address you provided to confirm your address. You will receive our newsletters only after clicking on the link in this letter. Your data will be processed only for newsletter purposes.If you have given your permission to receive the newsletter, we will process your name, your email address and, if available, your indicated interests in order to send the newsletter. Using your permission, we analyze your user behavior on the website and in the application. When researching user behavior, we might create personalized user profiles related to your identity and / or email address, which will be used to provide a promotional offer focused on your individual interests.If you do not want to receive emails from us in the future, you can unsubscribe by clicking on the link that is contained in each of our newsletters.
  • Kartina.TV uses Google Analytics, a web analytics service provided by Google Inc. for advertising, marketing research and customer satisfaction measurement (“Google”). The operator is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.Google Analytics uses cookies to analyze website usage. Information about your use of this website (including your IP address), collected using cookies, is transmitted to Google servers located in the United States and stored there. Google will use this information to analyze your behavior on the website and to create reports on the website for the site operator, as well as to provide further services related to the use of the website and the Internet. If necessary, Google will transfer this data to third parties, if required by law, or if a third party performs data processing for Google. Google will under no circumstances match your IP address to other Google data. You can prevent the use of cookies by changing the settings of your web browser. However, in this case, you can not fully use all the functions provided by our website. By using this website, you agree to the processing of data about you by Google in the manner and for the purposes specified above.
  • We also receive personal data and other online and offline data from our business partners, which may be required in connection with activation, withdrawal or refund / return. We will use such data in compliance with applicable laws and in accordance with this Privacy Policy.

2. How We Use Data

We use information related to you to comply with our Terms of Service, to analyze, manage, improve and personalize our services and marketing activities, to process your registration, your orders and payments, and to be able to contact you on these issues. This information is used, for example, for the following purposes:

  • To identify and stop potentially illegal activities, including fraud, as well as to comply with our agreements;
  • To analyze and understand our audience in order to improve our service (including the use of the user interface) and to optimize design, content and user recommendations;
  • To communicate with you about our service (for example, per email or through other online communication channels), to send news, useful information about features and content, special offers, prize draws, promotions and surveys of Kartina.TV customers, as well as for assistance on issues of use — for example, for password recovery. To learn how to set or change your alert settings, refer to the “Choices” section of this Privacy Policy;
  • For the operation, development and optimization of this website;
  • To answer your questions and fulfill your requests;
  • To create individual and group profiles, as well as to determine and evaluate customer behavior;
  • To handle our daily business tasks, such as website management, forum management, service delivery, protection against fraud, and enforcement of our reporting obligations as a company, as well as adherence to our Terms of Service (TOS) or law compliance;
  • To comply with our legal obligations, resolve disputes and comply with our agreements;
  • To supplement your data, which we already have, in order to better understand and better define your interests and provide you with more relevant and attractive services.

Some pages of our website use so-called plugins. When you visit one of the pages of our website or pages of applications on which plugins are integrated, a connection is established between your browser and the server of Facebook, Instagram, etc. At the same time, the social networks transfer information about your IP address and the visited page of our website or our application. In case you are authorized on a social networking site during a visit to our website or when using our application, the transmitted information is matched with your account of this social network. If during a visit to our website or using our application you are authorized on the social networking site, then the relevant information is posted on the social network when interacting with the plugin, and the link is saved in your profile. If you do not agree with the transfer of data to social networks, then you should not use the functions provided by the respective plugins.

3. Disclosure

Our business is not to sell or rent personal data. We do not share your personal data with third parties, unless you expressly consent to this, as well as in cases where the law or a court / administrative decision obliges us to do so or allows us to do this, in particular:

  • Service Operators: we use other companies, authorized persons (“Service Operators”) and executive assistants to provide services on our behalf or to assist in providing our services to you. For example, we give service operators the authority to provide marketing, advertising, communication, infrastructure, logistics and IT services to personalize and optimize our service, to process payment by credit cards and other types of payments, to provide a user service, to collect debts, to analyze data and carry out optimization (including data on the interaction of our customers with our services), as well as for conducting and processing surveys among our customers. When providing such services, service operators may have access to various data, including those related to your identity. We do not authorize the use and disclosure by service operators of data related to your identity, unless it is related to the provision of their services.
  • Promotions: we can offer promotions with our partners. In case you take part in such promotions, we may need to transfer your name and other information to a third party for this purpose. Please note that third parties are independently responsible for their measures to ensure data protection.
  • Protection of Kartina.TV and others: we and our service operators may report or otherwise use data related to you, in case of reasonable assumptions about the need for data disclosure (a) in order to follow applicable law, regulations, legal processes or requests from authorities, (b) to enforce existing conditions of use, including the investigation of potential violations of these conditions, (c) to prevent, suppress, detect, or apply other measures against illegal and allegedly illegal actions (including payment fraud), as well as security and technical problems, or (d) to prevent violations of the rights, property or security of us, the users or the public, according to legal requirements.
  • Commercial Considerations: we will transfer data, including personal data, in connection with a reorganization, restructuring, merger, sale or other type of transfer of property, provided that the recipient undertakes the maintenance of your personal data in accordance with this Privacy Policy.

Social plug-ins and social applications belong to social networks and are subject to their Terms of Service and privacy policies.

We encourage business partners to follow and to publish a privacy policy. Despite the fact that we only transfer personal data to business partners for the purposes indicated above, further processing and use of personal data obtained from us by these partners is carried out in accordance with their own privacy policies and is beyond our control.

4. Freedom of Choice

You can control the type of personal information provided to us, as well as limit the ways in which we contact you. At the same time, we are convinced that your experience of interacting with our website and our service will be more personal if you give us enough information about yourself and your preferences.

Please note that we may need to contact you about important transactional data associated with your user account and your purchases. For example, even if have unsubscribed from our newsletter, we will still send confirmations when you make purchases on the site.

By changing your browser settings, you can decide how your browser handles cookies. In addition, by changing the settings of your mobile device, you can decide how your mobile device and mobile browser transmit us data from your devices and data about these devices, as well as how your mobile browser handles cookies.

You can also manage the information you provide when you contact us using platforms or social networks.

5. Your Rights to Help, Delete, Block and Protest

You can view the information provided to us in your profile, as well as update, modify, block and delete it by logging in to your account, or by sending us an email to info@kartina.tv. Continuously updating your personal information helps to ensure that we can take your preferences into account and offer you the most relevant products and services.

In accordance with applicable law, you may: (a) request access to any other personal information we hold and ask us to update, modify, delete or block it, (b) require us to stop using any of your personal data that we store, and c) oppose the creation of your user profiles.

If you have questions or comments on our data protection practices or this Privacy Policy, or if you want to use any rights related to your personal data, including the ones listed above, or if you want to close your Kartina.TV user account , please send your email to info@kartina.tv. You can also contact us at the following postal address:

Kartina Digital GmbH
Rheingaustraße 53
65201 Wiesbaden

Although we are ready to assist you in managing subscriptions, closing your user account and deleting your active profile, we cannot always remove all records of past interactions and transactions. For example, we are required to keep records in according of purchases made earlier on the website, in compliance with the aspects of financial reporting and compliance.

For this and any other questions about our data protection practices, please contact us at info@kartina.tv. Please refer to the “Right to Choose” section of this Privacy Policy for more information about your rights regarding your data.

We may reject requests that are unacceptable or violate the law, including those that are particularly impractical for us, require disproportionate technical costs from us, or put us at risk, such as abuse of a free trial. We are authorized to store data in accordance with the laws and to comply with the laws, as well as perform the tasks set forth in this Privacy Policy.

You can, at any time and without giving reasons, use your right to refuse by changing or canceling completely your consent in the future. You must send your refusal in written form per mail, email or fax. This is not associated with additional costs.

You also have the right:

  • to ask us to confirm that we process personal data associated with you, and, if available, the right to request information about this personal data, including a detailed information in accordance with article 15 of the General Data Protection Regulations (him. “DSGVO”, hereinafter referred to as GDPR);
  • to require the editing of your personal data;
  • to ask us to delete personal data related to you for one of the reasons listed separately in art. 17 GDPR.At the same time, we cannot delete the data that we are obliged to keep for the periods established by laws.If you want us to never collect your data or contact you, we will add your relevant data to the block list;
  • to cancel your future permission without prejudice to you;
  • on portability of data. This means that we provide the data you requested in a form that allows you to use this data for similar services of other operators;
  • to require us to limit processing in the presence of one of the reasons specified in art. 18 GDPR;
  • at any time to protest the processing of personal data relating to you due to your particular circumstances.In this case, we will no longer process personal data, except in situations where we can present reasons that outweigh your interests, rights and freedoms, or when processing is required for the purposes of approving, enforcing or protecting legal rights (article 21 of the GDPR).
  • to make a complaint without prejudice to any other administrative or judicial remedy, if you consider that the processing of personal data relating to you is inconsistent with GDPR please send us an email to info@kartina.tv
  • You have the right for editing and/or addition if the personal data relating to you is incorrect or incomplete. In this case, we must make a correction immediately. Your right to correction may be limited in cases where it can significantly disrupt or make it impossible to work with statistics, and at the same time the restriction is necessary for the performance of statistical purposes.

You have the right, without prejudice to any other administrative or judicial remedy, to file a complaint with the supervisory authority, in particular in a Member State at its place of residence, place of work or place of alleged violation, if you consider that the processing of personal data relating to you violates the GDPR.

6. Security of Personal Data

We take reasonable administrative, logical, physical and organizational measures to protect your personal information from loss, theft, unauthorized access, use and modification. Unfortunately, no measures can guarantee 100% protection. For this reason, we cannot guarantee the complete security of your information.

7. Other Websites, Platforms and Applications

Kartina.TV service may be offered through other platforms and / or use third-party functions or contain links to third-party websites whose policies may differ from ours, regarding information processing. For example, you can access Kartina.TV service through platforms such as applications and TV-boxes, as well as a number of other devices connected to the Internet. These websites and platforms have their own and independent data or privacy policies, notices and Terms of Service that you must read carefully. In addition, you may encounter third-party applications that interact with Kartina.TV service.

8. Storing Your Personal Data

We store your personal information as long as your account is active or necessary to provide you with services and keep records of your financial transactions for our financial reports. We also retain your personal information if it is necessary to fulfill our legal obligations, resolve disputes and enforce our agreements. The GDPR provides that, in principle, personal data can be stored only for a specific processing purpose and only as long as it is necessary for the relevant purpose. We store your personal data in order to fulfill the contract for service and purchase, as well as for commercial and tax reasons for at least 7 years.

9. Age of Minority

To register with Kartina.TV you must be over 18 years old. In some jurisdictions, the age of majority may be more than 18 years. In these cases, you must be of this age to register. While persons under the age of 18 can use this service, they are allowed to do this only with the participation, supervision and with the consent of the parent or legal guardian.

10. Cookies and Other Technologies

We and our service providers use cookies and other technologies (for example, web beacons) for various reasons. For example, we use cookies and other technologies to facilitate access to our services, recognizing you when you return; to offer and analyze our services; to learn more about our users and their potential interests, as well as to adjust and improve our marketing and advertising campaigns. We want to make sure you know how we use these technologies. This notice explains the technologies we use, their functions and your choices regarding their use.

When you visit the website, cookies may be set. Cookies are small text files that are stored on the hard disk of your computer and allow you to recognize your repeated visits, but do not allow to define your identity. Cookies are used to offer you an alias-based website and to facilitate your use of the website. Web beacons (or so-called tracking pixels) are used for the same purpose. Web beacons are small graphical elements that can be used on web pages that allow to record and analyze a log file and, thus, can be used for statistical evaluations.

You can usually prohibit the storage of cookies or set that you must agree to setting cookies. You can control this individually using the settings of your browser. You can also delete the set cookies through your browser settings. Please note that a ban on the use of cookies is technically usually implemented by setting a prohibitive cookie. Thus, another cookie is stored on your computer, which prevents the transmission of relevant information to the website operator.

Web beacons (also called Clear Gif or tracking pixels) often work with cookies. We and our service providers can use them for the same purposes as cookies, for example, to understand and improve the use of our service, improve the performance of the website, track the number of visitors and the behavior of visitors on our website and understand the interaction with our ads (including email and online advertising on third-party sites). Since web beacons often work with cookies, the rejection of cookies may in many cases limit the effectiveness of web beacons.

We use other technologies similar to cookies, such as browser storage and plugins (for example, HTML5, IndexedDB and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and other technologies for cookie-like purposes, for example, to ensure compliance with our Terms of Service, prevent fraud and analyze the use of our service. There are several ways to influence these technologies. For example, many popular browsers offer the ability to clear browser memory. This feature is usually found in the settings. For additional details please visit the help center of your browser. Other technologies, e.g. Silverlight memory may be deleted in the application.

11. Social Networks

Areas for social networks

You can access the website through social networks or links to them in which you can post public information, for example, communicate with other people through discussion forums or blogs, evaluate products and merchants, and post media content. Anyone with Internet access can read, collect, and use all of the information you publish (for example, your email address along with a published restaurant review). You should avoid providing personal information about yourself or a third party.

  • Facebook plugins (Like button)
    Plugins of Facebook social network, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA are integrated on our website. Facebook plugins can be recognized by the Facebook logo or the Like button on our site. An overview of Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.When you visit the pages of our website, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives information that you have visited our site under your IP address. If you click on the Facebook Like button when you are logged in to your Facebook account, you can link the content of our pages to your Facebook profile. As a result, Facebook can assign a visit to our pages on your user account. Please note that we, as the site operator, are not aware of the content of the transmitted data and the ways how Facebook uses it.. For more information, please see the Facebook Privacy Policy: https://de-de.facebook.com/policy.php.If you do not want Facebook to link your visit to our website with your Facebook user account, please log out of your Facebook user account.
  • Twitter
    Twitter has built-in features on our website. These functions are offered by the provider Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Using Twitter and the Retweet feature, the websites you visit will be linked to your Twitter account and will be accessible to other users. This data is also transmitted to Twitter. Please note that we, as the operator of the website, are not aware of the content of the transmitted data and its use of Twitter. For more information, see the Twitter Privacy Policy at https://twitter.com/privacy.You can change Twitter privacy settings in your account settings: https://twitter.com/account/settings.
  • Google+
    Our website uses Google+ features. Supplier — Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.Information gathering and sharing: the Google+ button is used to publish information worldwide. The Google+ button provides you and other users with personalized content from Google and our partners. Google stores information about what content you have marked with “+1”, as well as information about the page you viewed when you clicked “+1”. Your “+1” may appear next to your name and photo on Google services, such as search results or your Google profile or other places on websites and on the Internet.Google records information about your +1 activity in order to improve Google services for you and others. To use the Google+ button, you need a public Google profile, which must contain at least the name chosen for the profile. This name will be used in all Google services. In some cases, this name can also replace another name that you used when sharing content through your Google account. The identity of your Google profile may be displayed to users who know your email address or have other information that identifies you.Use of collected data: in addition to the types described above, the information you provide will be used in accordance with the applicable Google privacy policy. Google can publish summary statistics on “+1” user activity or share it with users and partners, such as publishers, advertisers, or partner sites.
  • Instagram
    The functions of the Instagram service are integrated on our website. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate a visit to our site with your user account. We indicate that we, as the website operator, do not have the information about the contents of the transmitted data and its use of Instagram.For more information please see the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/
  • YouTube
    Our website uses plugins from YouTube provided by Google. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.When you visit the pages of our site where the YouTube plugin is integrated, you will be connected to the YouTube servers. This tells the YouTube server which page you visited. If you are logged in to your YouTube account, then you allow YouTube to associate the behavior of your browser directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information on how user data is handled, please see the YouTube Privacy Policy at https://www.google.de/intl/de/policies/privacy

12. Third Party Privacy Policy

This Privacy Policy applies exclusively to the collection, processing, use (including disclosure) of the data we collect as a result of your interaction with the website. Other websites that may be accessed through links from the website may have their own privacy policies and practices for collecting, processing, using and disclosing personal information. Our business partners may also have their own privacy policy. We encourage you to read the privacy policies of these parties before providing data to them or using their promotions or promotions sponsored by them.

Changes to This Privacy Policy

From time to time, we will update this privacy policy due to changes in legal, regulatory, or operational requirements. Such changes (including their effective dates) will be announced in accordance with legal requirements. Your continued use of the Kartina.TV service after the effective date of such updates will signify acceptance of the changes.

Responsible part: Kartina Digital GmbH


  • Hotline: +49 69 84 84 540 (Mo-So: 00-24 Uhr) 
  •  Fax: +49 611 88 096 20
  • E-Mail: info@kartina.tv

As of 04/30/2018